Terms & conditions

Note: Delivery times may take longer during the holiday season and Christmas period. We ensure that all orders are dispatched quickly. Delivery companies are often stretched during this week. Expect slights delays.

Lumi3re Webshop B.V. Registered in The Hague/The Netherlands, at the Chamber of Commerce, registration number 85211397, hereinafter called ”Lumi3re Webshop B.V”

Section 1 General knowledge
1.0 The website www.lumi3re.com is the property of LUMI3RE.
1.1 The present general terms and condition govern the relationship between the Customer and lumi3re.com relating to the purchase of the lumi3re products which are offered on the website.
1.2 All agreements that are entered with lumi3re are governed by Dutch law.

Section 2 Product availability
2.0 The products of LUMI3RE can be purchased online. All products are supplied according to availability at the time of order.
2.1 LUMI3RE reserves the right to change the amount and/or the supply of the products that are purchased through the site at any time.
2.2 The Customer is warned if the required product is not available.

Section 3 Product and ordering
3.1 The details and the price of the product are listed in detail on the page that is reserved for each product that is included on the website.
3.2 To buy the selected item, the Customer must follow the instructions mentioned on the website and fill in the online sale form and send it to LUMI3RE. The Customer adds the product to his/her “cart” after reading and accepting the shipping expenses, the conditions and the general cancellation policy. The Customer then determines the way he/she wishes to pay and then continues with the “buy” button.
3.3 If the Customer has improvements or changes that need to be made to the data in the order, he must follow them on the site mentioned procedure for rectifying the orders, before he completes the order. The Customer may correct the number of products that he/she wishes to purchase by adding or removing one or more products in your shopping cart.

Section 4 Pricing
4.1 All prices on the site are in euros/pound sterling and include VAT and applicable taxes. Shipping and delivery fees are not included.
4.2 LUMI3RE optimally strives to that all pricing information on the site is correct, but cannot guarantee that no error occurs. In the event that the price of a product is faulty, LUMI3RE provides the Customer, the ability to order the product at the correct price to confirm or cancel the order. If LUMI3RE fails to contact the Customer, the order will be considered canceled.
4.3 The ownership of the product purchased through the site is transferred to the Customer upon delivery, provided that LUMI3RE has received full payment of the goods. The risks of damage to or loss of the product are transferred to the Customer at the time of delivery.

Section 5 Purchase agreement
5.1 The purchase agreement entered by and between LUMI3RE and the Customer, is considered closed and the parties duly contracted at the time the Customer order properly passes – in accordance with the on the site mentioned purchase procedure and after LUMI3RE has received the approval of the credit card provider that the payment is accepted.
5.2 The Customer’s order that has been received by LUMI3RE is only binding if the entire purchase procedure has been followed properly and correctly, without any errors on the site. LUMI3RE is not responsible for any errors, caused by a technical failure of the internet connection of the Customer.
5.3 By placing his / her order to LUMI3RE, the Customer acknowledges and confirms that he/she is aware of the instructions in the purchasing process, he/she has accepted them and that he/she fully agrees to the terms hereof.

Section 6 Payment
6.1 Customers can pay by credit card (VISA or MasterCard), IDEAL, PayPal, and by bank transfer for the products and the corresponding delivery costs.
6.2 Transactions are only written off the credit of the Client after the credit card information is verified; the authorization for the payment of the credit card booking is received from the issuer of the credit card used by the Customer, and the availability of the product by lumi3re.com is sufficient, and therefore, the order is ready to be performed.
6.3 At the time of shipment of the order proposal will not be written off, with the exception of any necessary costs for checking the validity of the credit card.
6.4 LUMI3RE accepts payments by bank transfer to the following IBAN code: NL52 INGB 0006 8625 13. All costs and expenses (including bank charges) related to the bank transfer to the Customer that may be charged by his or her bank, shall be paid by the Customer.

Section 7 Shipping and delivery

Note: Delivery times may take longer during Black Friday Week. We ensure that all orders are dispatched quickly. Delivery companies are often stretched during this week. Expect slights delays.

7.1 All items are shipped within 1-2 business days from the day the order was placed. Lumi3re will only send a product after a payment is cleared. Note: Delivery times may take longer during Black Friday Week. We ensure that all orders are dispatched quickly. Delivery companies are often stretched during this week. Expect slights delays.
7.2 Worldwide shipping.
7.3 LUMI3RE ships with DHL or POSTNL – (Tracking number included)
7.4 LUMI3RE does not deliver to P.O. Box addresses.
7.5 All orders are shipped with an official invoice declaring the exact total of merchandise purchased in Euro or Pound Sterling.
7.6 It is illegal to declare lower values or items as gifts as per international import regulations.

Section 8 Shipping fee
8,1 Shipping fee in The Netherlands is free
8.2 Shipping fee in the EU except from The Netherlands, €10,50
8.3 Shipping fee outside the EU €25,-

Section 9 Returns & refund
9.1 You can return any product within 14 days in new condition from the delivery date.
9.2 If the product is used, it is no longer possible to exchange it.
9.3 To request an exchange, email [email protected] all exchange requests will be subject to availability.
9.4 Store credit refund or exchange is possible, shipping cost excluded.
9.5 It may take up to 7 days before an exchange is complete.
9.6 Shipping costs are non-refundable

Section 10 Authenticity guaranteed
10.1 LUMI3RE guarantees the authenticity of all products ordered through the site be purchased.
10.2 The original LUMI3RE products are sold exclusively on the internet through the site www.lumi3re com. All intellectual property rights such as trademarks, service marks, brands, and copyrights are the exclusive property of LUMI3RE. No page or other contents of the site may be reproduced without the prior written permission of LUMI3RE

Section 11 Applicable law
11.1 The Agreement between the Buyer and the Seller is governed by Dutch law.